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CONTACT US

SHIPPING AND DELIVERY

Orders placed PRIOR TO Sunday at 11PM PST are fulfilled will arrive by Thursday/Friday. Orders placed after AFTER Sunday at 11PM PST will arrive on Thursday/Friday of the following week. Minimum 3 orders when you sign up for a subscription. Shipping dates, delivery dates, and time-frames for processing returns and refunds are estimates only and not guaranteed. We can only fulfill domestic orders to home and office addresses and do not ship to P.O. Boxes.

REFUNDS

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. If your payment method has already been charged for an order that is later cancelled, Whalebird Kombucha shall issue you a refund. Whalebird Kombucha does not accept returns or refunds on perishable products. If an item purchased on the Site is damaged or defective, please contact us and we will do our best to resolve any issues.